Enabling the AML check feature will allow you run an AML check on your clients directly from the contacts tab on any client page.
Please note that each time you run a check on the contact, you will be charged £2.80 per check. AML checks are only available for UK addresses.
This feature can now be enabled by practices by going to Settings > General Settings > Extras, and toggling the switch to On (remember to press Save to ensure the feature switches on).
TABLE OF CONTENTS
Once the feature has been enabled, you will notice a new button on the Contacts tab.
To perform an AML check, you will need to ensure that there is a First name, Last name, Date of Birth, and Address including postcode present on the contact record.
The AML check goes through the following address fields from the contact. If you have removed any of these fields from the Edit contact form, then the AML check may not run correctly:
When you click the Perform check... button it will take up to 30 seconds for the AML check to complete. Any details will be provided on the contact tab.
It is worth noting that you are unable to click the Perform Check button again until 30 seconds after your first click. This is to prevent 'duplicate' clicks and stop you from being billed twice.
It is at the discretion of each practice to decide what action to take and what ID to collect based on the results of each AML check.
Each area of the check will either come back as "pass", "refer", or "fail". If the check comes back as "refer" or "fail", it is the responsibility of the practice, in line with your policies and frameworks, to review this result and make a decision on the validity of the outcome.
If a DOB has not matched at the address and comes back as "refer" or "fail" this means that we were unable to verify the customer's DOB at the address provided when checking records. Further due diligence would be required according to your practice AML policy.
If a name and/or surname were not matched at the address, it could be that the customer has recently moved to the address, has not registered to vote, or alternatively they could have recently changed their name. Further due diligence would be required according to your practice AML policy.
Cost and billing
AML checks cost £2.80 + VAT each. The total from all of your AML checks will be tallied each month and added to your direct debit payment.
The addresses and credit header data are refreshed every 6 weeks. If a client has moved house, it may therefore take up to 6 weeks for any AML checks to to return their new address information.
I need more information about an AML check
If you need more information about an AML check, please email email@example.com with the name and date of both of the check, and we can provide more details to you.