The Senta client portal is the easy and secure way to send documents, receive files, and assign tasks to your clients.
The main dashboard is the very first page that your client will see when they first sign in to the Client portal.
Clicking on the Home section will bring your client back to the main dashboard.
Help and support
The Help and support section is where your client can browse through our guides and videos.
Your account will allow your client to sign out of the Client portal.
Areas on the dashboard
There are a number of different coloured areas on the main dashboard, which open up new pages where your client can perform various tasks. These are:
- Things you must do
- Your items
- About us
- Upload a document
Things you must do / Your items
The Things you must do area will notify your client of any tasks, forms or documents that have been uploaded to the Client portal.
Clicking on Review now will take your client to the Things you must do page that will be pre-filtered to show any outstanding items that require attention.
Your client can filter this list to only show certain type of documents, dates, or they can filter in historical documents to view anything they have already completed. Once they do this, the Things you must do page will change to the Your items page.
This page can also be accessed from the dashboard via the Your items button.
The Your items page show any items from any time period, including items that don't require an action, such as documents that have been uploaded for their reference. There are several filter options to help to navigate around the Your items page.
Your client can filter Your items by urgency:
- All items that require attention and have not been complete yet will be classified as Outstanding.
- Any items that have been completed will be classified as Historical.
Your client can filter Your items by item type:
- Requires signature
- Upload request
They can select one or multiple items to filter down to the relevant items.
This filter option allows clients to narrow down the Your items list to a date, filtering by year.
For quick and easy access, clients can also search for documents via the search bar that is located in the top right corner of the Your items page.
The Deadlines section is the place where your client can view any important dates that you have shared with them.
Clicking on Review now will allow them to view any upcoming deadlines.
The deadlines will be organised by month and year:
To learn how to set up deadlines for your client, please see the following guide: Setting up deadlines.
The About us area is a place where you can share details about your practice with your client.
Clicking on View now will open up a window where your client will be able to view information such as practice address, telephone number, and any other information you wish them to see.
To add information to the About us section go to Settings > Practice details > General tab and add your message to the "Welcome message for Client users" field.
Upload a document
The Upload a document area is where your client can upload documents whenever they want to. Once the document has been uploaded, it will always be available to view and re-download in the “Your items” area.
To upload a document your client will need to click on Upload now.
Files can be uploaded by either dragging and dropping them from the desktop to the Client portal, or via the Select file option, which will allow them to choose the file.
Once a client uploads a document, they will not be able to delete it. You can delete any client documents, apart from electronically signed documents, by going to the Documents tab on the client page in your site.
When you upload a document for your client to sign, the document will appear in Your items, in the "Outstanding items to review" section.
Clicking the Sign button allows your client to preview the document, and from here your client will have the option to sign or reject, and download the document.