Senta comes with a practice-wide outbox -- a holding point for all the email sent by Senta or by colleagues in the practice. 


It's really useful for two main reasons: 


1 When you're first getting to know Senta and what to understand what emails it is sending

2 If you have new or junior staff and you'd like to have a quick glance at what they're writing before it goes to the client


You must approve all emails for them to be sent.



How does the practice outbox work?


When Senta sends an email, or anyone in your practice does, the email doesn't send straight away.  It sits in the practice outbox. As a practice manager, you'll see when there's an email waiting because a small green envelope will light up in the top bar of Senta: 



Click the envelope to see the practice outbox.


Using the practice outbox


When you go to the practice outbox, you'll see a list of all the messages waiting for your approval.  



You can click on an email to review it.  You can edit a message using its Edit message button.  Click Save when you're done and you'll return to the practice outbox. 


If you want to cancel sending, select one or more messages using the tickboxes and then click the Delete button. 


To approve messages and send them, select one or more messages and then click the Send button.  At this point your messages will be sent via your usual mail service: Gmail, Exchange, etc. 



Switching off the practice outbox


If you're happy for emails to be sent without your approval, you can switch off the practice outbox altogether -- just go to Settings > General settings and switch the practice outbox switch to Off.



Click Save and you're done -- emails will now go immediately and won't go via the practice outbox.