Senta comes with a practice-wide outbox - a holding point for all the email sent by Senta or by colleagues in the practice. 


It's really useful for two main reasons: 


1. When you're first getting to know Senta and want to understand what emails it is sending.

2. If you have new or junior staff and you'd like to have a quick glance at what they're writing before it goes to the client.


When the practice outbox is turned on, you must approve all emails for them to be sent.



How does the practice outbox work?


When Senta sends an email, or anyone in your practice does, the email doesn't send straight away. It sits in the practice outbox. This is especially useful as it collates all notifications to your client so they can be sent in one email instead of many. As a practice manager, you'll see when there's an email waiting because a small green envelope will light up in the top bar of Senta: 



Click the envelope to see the practice outbox.


Using the practice outbox


When you go to the practice outbox, you'll see a list of all the messages waiting for your approval.  



You can click on an email to review it. You can edit a message using the Edit message button.  Click Save when you're done and you'll return to the practice outbox. 


If you want to cancel sending, select one or more messages using the tickboxes and then click the Delete button. 


To approve messages and send them, select one or more messages and then click the Send button.  At this point your messages will be sent via your usual mail service: Gmail, Exchange, etc. 


Any emails in the practice outbox must be sent out manually by a user, Senta cannot currently send emails out from the outbox for you.


Switching off the practice outbox


If you're happy for emails to be sent without your approval, you can switch off the practice outbox altogether - just go to Settings > General settings and switch the practice outbox to off.



Click Save and you're done - emails will now go immediately and won't go via the practice outbox. 


It is worth noting that if you turn off the Practice Outbox Senta will no longer collate notification emails sent to your client. This means that should you assign several tasks to your client, Senta will send a notification email for each of those individual tasks, where it would normally collate these into one email. You can turn off notifications to the client if you prefer, we have a guide on how to do that here.



You can also choose whether the practice outbox is restricted to just practice managers, or is accessible to all users.