This guide will show you how to send a test email to help you to diagnose and solve a problem with your email if you are using SMTP/IMAP to integrate your email with Senta.
Where possible, Senta will happily help you troubleshoot email problems. Please note however that not all email issues will originate with Senta and we may not be able to assist or fix them. Therefore we recommend that you have someone you can contact to assist with your specific email provider if problems arise that are out of Senta's remit.
First, you will have to make sure that you have completed the steps from our guide Setting up email integration: setting up Outlook, Exchange Office365 & other email integrations.
Once that's done go to Your account > Your profile > Email tab and in this screen, you will see the option to Test incoming connection and Test outgoing connection.
To run a test on your incoming email connection, click Test incoming connection button.
If you have successfully completed the email setup, you should see this message:
To test your outgoing email connection, click Test outgoing connection button.
You should see this message:
Sometimes, when you test the incoming and outgoing connection, you may see an error message instead of the messages above.
There a few different error messages that you can come across, and each of those messages means something different.
Error: LOGIN failed indicates issues with the username or the password. If you change your password in your original email provider, you will need to update this in Senta as well.
1. Double-check the email address and the password
2. Check for any white spaces in the email or password field
3. Make sure to save changes each time you update the email address and the password
4. If all the steps above fail, reset your Outlook password and copy it over to Senta
5. Test the mail connection again
Timed out (wrong port?) tells us that the port number that you are using might be incorrect.
1. Check that the settings for both incoming and outgoing connection match those in our email settings guide.
For Office 365 those settings are:
Incoming mail server: outlook.office365.com
Incoming mail port: 993
Incoming mail secure: On
Outgoing mail server: smtp.office365.com
Outgoing mail port: 587
Outgoing mail secure: Off
Outgoing mail requires TLS: On
For any other email providers, you will have to contact your email providers directly to obtain service providers recommended settings.
Problem connecting to can be seen on both incoming and outgoing connections, it suggests that the email settings are incorrect. This error message doesn't highlight any specific setting, therefore we recommend that you double-check them all.
1. Check all the email settings and refer to step 1 for Timed out (wrong port?) error.
Gmail send error: User-rate limit exceeded pops up when you have exceeded the daily Gmail limit on outgoing messages. For up-to-date information about Gmail sending limits, please visit the GSuite Help page.
The error message is not related to any settings in Senta, however, there are a few things that you can try:
Do a privacy checkup through your Google account to see if any services other than Senta might be putting a lot of traffic through the account https://myaccount.google.com/intro/privacycheckup
Error [ERR_TLS_CERT_ALTNAME_INVALID]: Some mail servers accommodate several clients, which can cause Senta to refuse the connection with a message like Hostname/IP does not match certificate's altnames. If you experience this, please contact email@example.com and we can override this for you.
If you spot an error that is not mentioned in this article, please get in touch with firstname.lastname@example.org